Frequently Asked Questions

How long does shipping take?

Not including our processing time, postage can take up to 2-7 business days for Australia post standard shipping and 1-4 business days with express shipping.

How do I know when my order is dispatched?

As soon as your order has been dispatched we will send you an email with your tracking details, so you can keep an eye on its progress. You can also login in to your account and check your order status at any time.

I have not received my order, what can I do?

If you feel that the delivery time has been longer than it should have, please check on the status of your order in your customer account. You can then contact the courier company with the tracking details. If you are unable to see the tracking details please contact us here, and we will be able to help.

My order was received damaged, what can I do?

If, by chance, your items arrive damaged, please contact us here. We will be happy to assist you in any way we can.

What is your return policy?

Please click here for out returns policy.